The procedure and the terms of purchase / sale of goods through Herbae’s  Webshop. Internet shop are defined through the following parameters: ordering, payment, shipping, delivery, return / reclamation of goods.

The supplier of the ordered goods Herbae Dalmatiae p.o.,Put Požara 10c, 21300 Makarska. A customer is considered to be an adult person who electronically orders at least one product, fills out the requested information and sends it to the Herbae Webshop. All prices are in Croatian national currency, Croatian kuna (HRK), VAT included. They do not include the delivery cost.

Buying process                                                 

Whether you are a registered user or purchasing as a guest, the buying process is as follows: Choose the desired item. For more information on the chosen item, please click on the image or the name of it, after which you will be redirected to the more information about the product.

By pressing “Add to cart” the product will be automaticly placed into your cart. In the cart you have an overview of all the items you have chosen (added to cart), the price and the quantity. You can change the amount of an item by entering the desired amount in the “Quantity” field. If you want to empty the cart, click on the “Clear” option next to each item on the right of the product (click on the cross).

When you have completed the selection of the desired items and decided to buy them, click on “Go to payment” below the total and follow the data entry process. Enter the address you want us to provide you with the purchased goods. The next step will show you the amount of the postage.

The payment options availble in Herbae’s Webshop is card payment. Goods are considered as orderes at the moment when the customer finishes the whole ordering process. The customer will receive an order confirmation on the e-mail left in the checkout for the order.

In case you did not receive this email please check the cart, if the cart is empty after your order please contact us via phone on +385 21 271 609 (mon-fri 9.00-17.00) or send us an email on info@herbae.hr

Herbae Dalmatiae p.o. is obliged to deliver all the ordered products which at the time of delivery are in stock. If Herbae Dalmatiae p.o. is unable to deliver any of the products ordered, it will contact the buyer of the goods by phone or e-mail as to the agreement on the time of delivery or cancellation of the ordered product. All other ordered products will be delivered. The amount paid for the goods we can not deliver will be refunded the same way it was paid.

Shipping goods

Ordered products are packed in such a way that they will not be damaged during delivery. When purchasing the goods, the buyer is obliged to check the condition of the consignment and, in the case of damage, immediately report the product to the supplier. The Seller waives any liability in connection with any damages that might arise during the delivery.

Delivery

We use the delivery service for delivery.  Delivery time within Croatia is 24-48 hours, except for islands where delivery may take longer. Delivery time outside of Croatia is 5-15 days. The client is responsible for paying taxes and duties in accordance with the laws of his country. More informations about delivery and shipping costs HERE.

Important note: If you notice damage to the item when picking up/receiving the item, please contact the delivery agent immediately and open the shipment with them. If any of the products have been damaged, together with the delivery agent, make a record of damage to the shipment with your signature and delivery address. One copy of the record remains with you and the other goes to the delivery company. Please contact us regarding any damage so as to cover as soon as possible the resulting damage.

Undelivered shipment: If the buyer does not receive the goods or delivery notice in the expected time, and the expected time is up to 3 business days, the buyer is obligated to notify the seller by e-mail info@herbae.hr or by telephone at +385 21 271609(Mon-Fri 9:00 – 17.00) to take action to find the shipment.

Additional costs for returned packages: If the buyer refuses to receive the goods or does not raise it in the courier office after the delivery note has been left, the seller has the right to demand from the buyer reimbursement of all delivery costs.

Return of Goods / Complaints

Seller agrees to deliver a product that matches the description stated on the Herbae’s web site. All pre-packaged products are reviewed and checked for correctness, and if you notice any damage, please notify us immediately by e-mail at info@herbae.hr

If the contents of the shipment do not match the order, we will return the shipment to our expense and we will send you the correct product at our expense. Replacement items are sent after receipt of disputed items, but only if all conditions of product replacement are met. The seller is obligated to deliver a product that matches the description stated on the web site’s web site. All pre-packaged products are reviewed and checked for correctness, and if you notice any damage, please notify us immediately by e-mail at info@herbae.hr.

The product must be returned in its original packaging, unused and undamaged (if the reason for the complaint is no damage to the product) with the original invoice received by the buyer with the delivered item. Otherwise, we will NOT accept the complaint.

The image that illustrates the product on the web page corresponds to the actual appearance of the product, but there may be small differences in color due to a photo or monitor, and the buyer can not advertise this segment. The Seller is not liable for any damages or other damages that arise in the domain of the deliverer (the company that carries out the delivery of the product). In case the shipment arrives damaged in the carriage, return the same to the delivery agent at our address and you will be sent a new shipment with the correct items at our expense.

Please note that along with the items that are returned, changed or advertised, you must attach the original documentation supplied with the items. Items must be returned in the original packaging and properly protected to prevent product damage during transport.

Right of Contract Termination

The buyer has the right to terminate the contract in accordance with Article 44 of the Consumer Protection Act.

If delivery for any reason has been made prior to the receipt of a contract termination notice, the customer may terminate the contract with the payment of the packaging and delivery service in a contractual amount of 50.00 HRK with VAT included and if the delivery costs exceed the contracted amount in the amount of the delivery costs .

Immediately upon receipt of the contract termination notice, Herbae Dalmatiae p.o. will inform the customer by e-mail that the delivery has already been made and is obliged to pay the contractual costs of packaging and delivery in the amount of 50.00 HRK with VAT included, ie the amount of delivery costs if they exceed the amount of 50.00 kn.

In the event that the contract is terminated after the delivery of the product, the buyer is obliged to return the product undamaged and packed in its original packaging at its own expense.

Delivery is deemed to be made at the time Herbae Dalmatiae p.o. delivered the product to the delivery service.

Herbae p.o. will pay the amount paid back to the buyer by the amount of the order relating to the contractual amount of the cost of the packaging and delivery if the above assumptions have been met.

Submitting consumer complaints

In accordance with Art. 8 (2) of the Consumer Protection Act (Nov., No. 79/07, 125/07 – Official Gazette, 79/09 and 89/09), inform consumers that complaints about the quality of our services can be Delivered in writing to the following address: Herbae Dalmatiae p.o.,Put Požara 10c, 21300 Makarska. The reply to your complaint will be returned in writing no later than 15 days from the date of receipt of the complaint. Please provide your information in the complaint: name and last name, reply address.